White & Guard has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme in the UK residential property industry.
The ESTAS sponsored by Zoopla determines the best estate & letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent. This year saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with just over 30,000 customers completing one of the online questionnaires.
Estate and letting agents have been shortlisted in 22 regions around the UK. The regional and national winners will be announced at the 13th annual ESTAS ceremony at the Grosvenor House Hotel in London on 15th April. The awards will be presented by TV property expert Phil Spencer in front of 1,000 of the UK’s top property professionals, Spencer said “Any firm that enters The ESTAS has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself”.
Simon Brown, founder of the awards says “It’s client feedback which determines who is shortlisted and ultimately who wins that makes The ESTAS so valuable. We’ve introduced categories for conveyancers, mortgage brokers and developers so The ESTAS now recognises the best firms across the whole of residential property sector.”
Jon Notley, Chief Commercial Officer of headline sponsor Zoopla said, “This is our sixth year sponsoring The ESTAS and we are delighted to be once again supporting this key industry event. Customer feedback is essential to any organisation and it is fantastic to see the best in the industry being recognised for their efforts”.